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Troubleshooting

Search support articles for owned MedFluencer setup, automation, channel-health, billing, and troubleshooting. Official Instagram Integration.

Troubleshooting articles

Check message access, Advanced Messaging handover, and account health.

Switch affected quick-reply/button flows to plain text fallback.

Mark age-restricted or ineligible media and retest with the exact media ID.

Retry the Meta OAuth flow with a clean browser session and fresh Instagram login.

Reduce public replies, add variants, and let cooldowns expire before retrying.

Confirm Account Status restrictions before trying to reconnect or republish.

Confirm Advanced Messaging handover when the opening DM works but the flow stops.

Reconnect the affected account and resume auth-paused automations after token failure.

Refresh permissions when scopes were denied, skipped, or revoked by Meta.

Queue sends safely when Meta slows delivery during high activity or viral spikes.

Keep each owned Instagram account scoped to the right creator and campaign manager.

Check webhook intake, keyword scope, media targeting, and duplicate run history.