How can we help?

start-here

Introducing FAQ instant answers

Set up deterministic, approved answers for repeat Instagram DM questions.

start-here

Official Instagram Integration

Keep the workspace on official APIs only, with no scraping and no bypassing Meta limits.

getting-started

Getting started before Meta credentials

Set up Supabase, Google sign-in, local tunnel URLs, and no-send testing.

getting-started

Connect Instagram accounts safely

Use Meta OAuth for owned Instagram Professional accounts only.

channels

Set up Instagram channel health

Keep the Instagram channel authorized, scoped, and ready for Meta review.

billing-admin

Plan billing and workspace administration

Review internal self-host costs, workspace roles, and launch settings in one place.

partners

Prepare partner onboarding and payouts

Plan referral links, revenue sharing, and payout operations before public launch.

automations

Create quick automations

Start from common Instagram launch presets with device preview.

automations

Find automations by keyword

Search campaigns by trigger keyword, name, type, or status to troubleshoot overlap.

automations

Use public comment replies safely

Protect accounts with reply variants, sampling, spike guards, and cooldowns.

forms-leads

Collect leads and sync CRM outbox

Use hosted forms, DM field capture, verification checks, and CSV exports.

faqs

Set up deterministic FAQ autoresponders

Answer repeat DMs with approved copy while AI remains deferred in v1.

troubleshooting

Fix DMs not sending while comments work

Check message access, Advanced Messaging handover, and account health.

troubleshooting

Fix blank Instagram messages

Switch affected quick-reply/button flows to plain text fallback.

troubleshooting

Fix automation on a specific post or reel

Mark age-restricted or ineligible media and retest with the exact media ID.

troubleshooting

Fix "400 Session Invalid" when connecting Instagram

Retry the Meta OAuth flow with a clean browser session and fresh Instagram login.

troubleshooting

Fix Instagram comment reply limits

Reduce public replies, add variants, and let cooldowns expire before retrying.

troubleshooting

Fix "Instagram account is ineligible for APIs"

Confirm Account Status restrictions before trying to reconnect or republish.

troubleshooting

Fix automation after opening DMs

Confirm Advanced Messaging handover when the opening DM works but the flow stops.

troubleshooting

Fix Instagram access token expiry

Reconnect the affected account and resume auth-paused automations after token failure.

troubleshooting

Fix Instagram permission errors

Refresh permissions when scopes were denied, skipped, or revoked by Meta.

troubleshooting

Understand Instagram rate limiting

Queue sends safely when Meta slows delivery during high activity or viral spikes.

troubleshooting

Connect multiple Instagram accounts

Keep each owned Instagram account scoped to the right creator and campaign manager.

troubleshooting

Fix Instagram DMs not getting triggered

Check webhook intake, keyword scope, media targeting, and duplicate run history.

whats-new

Find automations instantly by keyword

Search automation keywords to identify the exact flow using a trigger.

whats-new

Introducing Forms

Collect lead, survey, application, and feedback data inside the workspace.

whats-new

Introducing smarter comment replies

Keep public replies diverse across automations to reduce repetitive patterns.

whats-new

Introducing Quick Automations

Launch common Instagram DM workflows from presets with a device preview.